Access your Voice includes either online through Voice Online Manager or by utilizing your handset with the right star (*) code alternate routes from the guide beneath.
/Feature/ /Activate / /Deactivate / /In Voice Online Manager?/
Set Backup Phone n/a n/a yes
*You can add a backup phone number to forward calls to in the event your Spectrum Voice service is unavailable.
Block Anonymous Calls *77 *87 yes
*You can block incoming calls without caller ID information. Anonymous callers will receive a message that you’re not accepting Caller ID-blocked calls and are advised to enable caller ID before calling again.
Forward Calls When Busy *90 *91 Yes
You can forward incoming calls to voicemail or an alternate phone number when the line is busy. To manage this feature using your handset:
- Enter *90 and wait for the dial tone.
- Enter the phone number you want to forward calls to, including 1 + area code (if necessary).
- You’ll hear a confirmation tone when activated.
- If you want to deactivate this feature, enter *91 and wait for a dial tone to confirm your changes.
Call Blocking n/a n/a yes
You can block incoming anonymous or collect calls as well as outgoing long distance and international calls with the Voice Online Manager. Calls to 900 and 976 numbers and third-party charges are automatically blocked.
Forward Selected Calls *63 *83 yes
You can forward incoming calls from up to 48 numbers to an alternate phone number.
Forward All Calls *72 *73 yes
You can forward all incoming calls from your home phone to an alternate number. If you receive a call while this feature is enabled on your home phone, you’ll hear a short ring (“ring splash”) indicating that the call is being forwarded. You’ll need to deactivate All Call Forwarding in order to answer incoming calls on your home phone. To manage this feature using your handset:
Enter *72 and wait for the dial tone.
Enter the phone number you want to forward calls to, followed by the # key. Note: Include 1+ Area Code when entering the phone number, if necessary.
You’ll hear a confirmation tone when activated.
To deactivate this feature, enter *73 and wait for a dial tone to confirm your changes.
Return Call *69 *89 No
This feature allows you to automatically call back the last received incoming call. This service only applies to local calls and doesn’t work for calls that have been forwarded or for calls from 800 or 900 numbers.
Block Unwanted Callers *60 *80 Yes
You can automatically send incoming calls from certain numbers to a message stating you’re not accepting calls at this time. Up to 48 numbers can be blocked.
Block Outbound Caller ID *67 *82 No
You can block your Caller ID information for all outbound calls using Voice Online Manager. You can temporarily hide your phone number from the party you’re calling by pressing *67 before entering the phone number. “Private” or “anonymous” will appear on the recipient’s phone display. Note: If the party you’re trying to reach blocks anonymous calls, your call may not go through. If you have your Caller ID permanently hidden for all outgoing calls, you can temporarily unblock your Caller ID information by pressing *82 before entering the phone number. This allows you to contact someone who blocks anonymous incoming calls. Please contact us to enable Caller ID blocking for all calls.
Trace Call *57 N/A No
If you receive a harassing or threatening call, you can initiate a Call Trace by pressing *57. You can only trace your most recent incoming call. Information collected on traced calls will be released to a law enforcement agency only.
Note: You’ll be charged $20 each time you initiate a Call Trace.
Do Not Disturb *78 *79 Yes
Speed Dial *74 N/A Yes
You can program up to 8 phone numbers for one-digit dialing.
Note: Number 1 is automatically assigned to your voicemail.
To manage this feature on your handset:
- Enter *74 and wait for the dial tone.
- Enter the one-digit code (Between 2 and 9), followed by the phone number you want to add to speed dial.
- After you enter the phone number, press the # key. Several short tones confirm your entry.
- From then on, you’ll only need to enter the one-digit code and the # key to call the designated number.
3-Way Calling Flash or Receiver Flash or Receiver No
You can use 3-Way Calling to speak to two different parties at the same time.
- Call the first party, then press the Flash button to put them on a brief hold.
- When you hear the dial tone, enter the second number.
- When the second party answers, press the Flash button once briefly to create a three-way connection.
- If the second party doesn’t answer, press the Flash button twice to return to the first call.
- To disconnect the second party, press the Flash button once. The first party will remain on the line. To disconnect all parties, hang up the phone.
Voicemail *99 N/A Yes
Voicemail answers your phone calls while you’re away from home or taking another call. You can retrieve your voice messages at any time from anywhere. To set up your voicemail:
- Using your home phone, dial *99.
- Follow the instructions to create a four-digit PIN, which is used to access your voice messages.
- You’ll be prompted to record your name and personal greeting.
- You can also set up Readable Voicemail through Voice Online Manager to receive an audio file and full text transcription of your voicemails via email.