Can get help with:

  • Billing concerns
  • Technical Support
  • Outage confirmation
  • Activate Equipment
  • 24/7 support service

Things to consider berfore calling:

  • Account Number
  • Phone Number Associated with account
  • Account holder Name
  • Account holder or Authorized person on the account

basic Troubleshooting equipment

Before calling customer service please make sure that you’ve already done basic trouble shooting at your end.

Internet Equipment reset

To reset your gateway or your standalone modem:

  1. Unplug the power cord from the gateway or modem and remove any batteries.
  2. Wait 30 seconds, and then reinsert any batteries and reconnect the power cable.
  3. Wait 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
  4. Check your internet connection to make sure it’s working.

To reset your modem and your WiFi router:

  1. Unplug the power cord from the back of the modem and remove any batteries.
  2. Unplug the power cord from the WiFi router.
  3. Wait 30 seconds, and then reinsert any batteries and reconnect power to the modem.
  4. Allow at least 2 minutes to ensure that the reset is complete. Your modem’s connection lights should be solid (not blinking).
  5. Reconnect the power to your WiFi router. Allow at least 2 minutes for your router to finish powering on.
  6. Check your internet connection to make sure it’s working.

TV Equipment reset

Following steps will help troubleshooting TV problems.

  1. Make sure:
    • Your equipment (TV and cable) is properly connected.
    • The coaxial cable is connected to the outlet wall.
    • Your TV is on the correct source or input (i.e. Video 1, HDMI).
  2. Refresh your receiver.
  3. Unplug your receiver, wait at least60 seconds, and plug it back in.