An increase in the cost of Spectrum’s standard internet plan saw customers paying an extra $5 or $1 per month, depending on either customers has their internet bundled with other services or not. These changes were announced by Spectrum to its customers back in October but only took effect on Nov 1, 2018.
“There were some price changes that took effect last fall for internet and TV,” Spectrum spokesman Andrew Russell said.
Internet customers who are not bundled with any other of the Spectrum services had an increase change in their standard internet rate from $64.99 to 65.99. However for customers who also get Spectrum TV, the increase in their internet service is $5 per month, but the overall cost will still be lower than the standalone internet service which is $59.99.
It is not all bad news for Spectrum customers though. Spectrum TV and Spectrum Voice services will remain untouched, however, the broadcast TV charge increased from $8.85 to $9.95 and the Spectrum TV receiver/HD box increased from $6.99 to $7.50.
Russell said that if customers are seeing different increases on their bills that may relate to the expiring of promotional offers, they should call Spectrum’s customer service department for an explanation since the answer can differ on a case-by-case basis.
Spectrum has about 300,000 customers throughout the region although the state Public Service Commission ordered Spectrum’s parent company, Charter Communications, to exit after state officials said Spectrum failed to live up to an agreement to expand high-speed internet service across the state to under-served areas.